JEM Enterprises offers the following Returns Policy:

We will accept returns up to 30 days after the original purchase date.  Upon receiving the returned item, we refund the purchase price (total minus shipping costs) or will resend the item in the case of a defective product.  On all returned products, please include a note stating the reason for the return, the desired course of action, and your contact information.

On DVDs, by law, if the shrink wrap has been opened we can only reship the same DVD title and cannot refund the purchase price.

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